Professional Development and Events: Booking and Attendance Terms and Conditions

1. Registrations

Confirmation

Upon receiving your registration, a confirmation email will be sent by the College to the email address you have provided. Once the confirmation email has been sent, it is taken that your registration is valid for the purposes of cancellations, transfers and payments. A further confirmation is sent to your email address at least five days prior to the workshop or event date. Please note that occasionally workshop or event information will change from when you have registered, so it is important to take note of the information contained in the final confirmation email.

Invoices and Receipts

All registrants receive a confirmation email on registration. Tax Invoices are generated at the time of registration and are sent to the email address of the individual or the group manager. It is the responsibility of the attendee to pass this invoice onto their accounts department.

2. Cancellation and Refund Policy - Events

Cancellation – Paid Event

The College requests notice of cancellation in writing five (5) working days prior to the event date (not inclusive of the event date) for a refund. Cancellations made within five (5) days of the event may be considered for a refund under exceptional circumstances. Payments cannot be transferred to alternative events. Replacement registrants are welcome at any time and should be notified to the College.

‘No Show Policy’

Where events are free, we ask for at least five (5) working days notice of any cancellation in writing prior to the event date (not including the event date). The College charges a $55 fee for 'no-show' or cancellation of less than 5 days notice, due to high demand and pre-committed costs. Again we suggest finding a replacement if at all possible.

For Seminars and Events email – events@acnp.org.au

3. Cancellation and Refund Policy - Professional Development Workshops

The College requests notice of cancellation in writing five (5) working days prior to the event date (not inclusive of the event date) for a refund. Cancellations made within five (5) days of the event may be considered for a refund under exceptional circumstances.

Registrants wishing to transfer a program within five (5) working days of the program will incur an administration fee of 25% of workshop fee.

Registrants must take into consideration prior to requesting a late refund or transfer that non-refundable costs may have been incurred by ACNP.

For Professional Development email – education@acnp.org.au

4. Cancellation of Sponsorships, Partnerships and Exhibition Displays

Please refer to the individual agreement for terms and conditions associated with each specific activity or project. Administrative cancellation fees are applicable.

5. Changes

The College reserves the right to make changes to the course or event date if registration numbers are not met. If a course or event is cancelled, you will be notified in writing and your registration will be transferred to the next available course date or a refund made available to you for an Event registration. If a suitable date cannot be found for the course or event, your fee will either be refunded in full.

At times the program content of events or workshops may change. The College reserves the right to make changes to a published program without notice, however, where possible notification of changes will be made.

6. Payment

Your registration is to be paid in full before you attend our Professional Development Courses and/or Events. The College’s terms of payment are within 14 days from date of invoice.

Payments can be made using the following methods:

1. Credit Card

Payment can be made online at the time of registration or by phoning the College on 1300 433 660

2. EFT

For all EFT payments, please send a remittance advice with payment details to accounts@acnp.org.au. Payments can be made to:

Bank:Westpac
Account Name: Australian College of Nurse Practitioners
BSB: 032-771
Account Number: 155904
Reference: Invoice number

7. Privacy and Security Policy

The College collects information as required in order to administer and manage registrations for our Professional Development Workshops and Events. If you do not provide all the relevant information including your email address your registration may not be confirmed.

The College is totally committed to protecting the information collected for this purpose and will not make your details available to any third party in any instance. If you wish to access your information or have queries in relation to the way the College handles this information, please contact us on 1300 433 660.

ACNP considers the security of your information to be of paramount importance. When you pay your membership fees or register for an ACNP program, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your PC. The following indicates that you have entered a secure session:

1. the "https" in place of the usual "http" in your browser address box

2. the small padlock at the foot of your browser Both of these secure indicators will be present when you are requested to enter your credit card details.

InstantSSL Certification

ACNP has an InstantSSL certificate. This identifies ACNP as a secure environment in which you can transact. To view details of our security certificate, please click on the padlock in your browser footer. ACNP’s payment gateway is 'eWay', which uses 128 bit DES encryption right through to the banks' EFTPOS networks where credit card transactions are automatically processed. You can obtain further technical information about our payment gateway by visiting our supplier's site: www.eway.com.au.

To access information on Membership, please click HERE.