Professional Development and Events: Booking Terms and Conditions

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1. Registrations


Upon receiving your registration, a confirmation email will be sent from the College to your provided email address. After the confirmation email is sent to the email you provided your registration is valid for the purposes of cancellations, transfers and payments.  A second email of confirmation is sent approximately five days prior to the workshop or event date. Please note that occasionally there will be important changes to a workshop or event information included in this email.


Invoices and Receipts

Tax invoices are generated at the time of registration and are sent with the confirmation email address to the individual or nominated contact of a group booking. The attendee is responsible for the forwarding of invoices onto their accounts department or relevant manager.


2. Cancellation and Refund Policy


The College requests notice of cancellation by emailing to events@acnp.org.au five (5) working days prior to an event date (not inclusive of the event date) for a refund. Cancellations made within five (5) days of the event may be considered for a refund under exceptional circumstances. Registrants wishing to transfer a program within five (5) working days of the program will incur an administration fee of 25% of workshop fee or a $55 fee for cancellation.


3. Changes

The College reserves the right to make changes to courses or event dates due to registration numbers. If a course or event is cancelled, you will be notified via email and your registration will be transferred to the next available course date or be fully refunded.  The College reserves the right to make program content changes in events or workshops. The College reserves the right to make changes to a published program without notice, however, where possible notification of changes will be made.


4. Payment

Your registration is not valid if not fully paid before the ACNP event. The College’s terms of payment are within 14 days from date of invoice.   Payments can be made using the following methods:

1. Credit Card

     Payment can be made online at the time of registration or by phoning the College on 1300 433 660

2. EFT (please note that these details vary compared to membership payments)

     For all EFT payments, please send a remittance advice with payment details to accounts@acnp.org.au Payments can be made to:

     Bank: Westpac

     Account Name: Australian College of Nurse Practitioners

     BSB: 034-041     Account Number: 379884

     Reference: Invoice number

     Email the reference number to accounts@acnp.org.au


5. Privacy and Security Policy

The College collects information as required in order to administer and manage registrations for our events. If you do not provide all the relevant information including your email address your registration may not be confirmed.  The College is totally committed to protecting the information collected for this purpose and will not make your details available to any third party in any instance. If you wish to access your information or have queries in relation to the way the College handles this information, please contact us on 1300 433 660.

ACNP considers the security of your information to be of paramount importance. When you pay your membership fees or register for an ACNP program, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your device. The following indicates that you have entered a secure session:

1. the "https" in place of the usual "http" in your browser address box

2. the small padlock at the foot of your browser

Both secure indicators will be present when you are requested to enter your credit card details.


InstantSSL Certification

ACNP has an InstantSSL certificate. This identifies ACNP as a secure environment in which you can transact. To view details of our security certificate, please click on the padlock in your browser footer.  ACNP’s payment gateway is 'eWay', which uses 128-bit DES encryption right through to the banks' EFTPOS networks where credit card transactions are automatically processed. You can obtain further technical information about our payment gateway by visiting our supplier's site: www.eway.com.au.  Throughout events, the College may take photos to be used in future marketing materials. Please advise staff by emailing events@acnp.org.au if you would not like your photograph taken 


Created by Melinda Phillips by 30th November 2018

Updated by Melinda Phillips 5th February 2019

Document Number 002 Revision 1