Bank First Helping out

13th January 2020
By Sara carter
Bank First responds to the bushfire emergency

9 January 2020

Bank First responds to the bushfire emergency

Like all Australians, Bank First is devastated by the bushfires currently affecting Australia and our home state of Victoria.
CEO William Wolke said, “We are proud to be the customer-owned bank that exists for the people who care,
particularly now in a time of crisis where our emergency service workers, volunteers and healthcare workers are
tirelessly working to protect our communities”.
A financial assistance package is now available to support affected customers
A financial assistance package tailored to specific needs is now available to support customers experiencing hardship
and Bank First urges customers affected to call the Bank for assistance. The package includes:

  • Interest-free loans of up to $5000.
  • The ability to defer loan and credit card repayments.
  • Emergency credit card limit increase.
  • Waiver of interest rate reduction for term deposit withdrawals.
  • Waiver of other fees and charges.

Relief for schools and preschools

As a bank founded to support teachers and the wider education community, we are also saddened for the Victorian
schools and preschools that have been affected by the bushfires.
Chair of the Board, Bernie Lloyd said, “Our heritage is built upon resilience and care, and as we have always done in
times of disaster, Bank First is ready to provide care and support for our customers and communities. We understand the
financial impact that this could have on our own people and are proud to offer assistance through these difficult times”.
The Bank First Community Fund will provide donations of up to $10,000 to help Victorian schools and preschools rebuild.

Ongoing support and assistance

Our people at Bank First are working on initiatives to raise money for the Australian Red Cross, with Bank First to
match staff donations to support relief efforts.
At an industry level, Bank First supports the assistance the customer owned banking sector is providing; including the
efforts of COBA (Customer Owned Banking Association) and BCCM (Business Council of Cooperatives and Mutuals).
Bank First believes in the people who care, and expresses gratitude to all who are working tirelessly to keep our
communities safe, and the efforts of Australians to support each other at this time.

For more information:

Contact: Adam Alsbury - Chief Strategy and Marketing Officer

For more information download this document

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